Director of Instructional Design
Industry Expertise & Experience
- Instructional Design
- Learning & Development
- Financial & Insurance Services
- Mortgage Services, Secondary Market
- Broadcasting & Digital Communications
- Government Services
- Customer Service – retail and call centers
- Reputation Risk Management
- Volunteer: Teacher, Writer and Leader for church small groups
Professional Memberships & Certifications
- IMPACT Selling® Certified
- Brooks Talent Index System® Assessments
- ATD Member
- Accredited Mortgage Professional (AMP)
- Certified, HBDI (Hermann Brain) Practitioner
- Prosci Change Management Certification
- Instructional Design Certification
Jennifer brings over 25 years of experience in the learning and development field, from instructional design to facilitation. She has been involved in product development, customer service training, and crisis management solutions throughout her career. One of her greatest strengths is aligning client needs with the right training and solutions. Jennifer’s personal core values are helping others succeed in what they are do and creating new possibilities for individuals and companies she works with.
Jennifer has been promoted to our Director of Instructional Design where her responsibilities are overseeing and developing successful content and content strategies for client learning in close partnership with the sales and facilitation teams. She is also involved in creating training for military recruiters and managers.
Career & Education
Jennifer worked at Aetna US Healthcare in various roles, including compliance, finance, sales, and quality assurance areas. She participated in the instructional design and development of national sales conferences, product rollouts, and employee engagement learning.
She also worked at Freddie Mac for 15 years, part of which we worked for the Chief of Staff and Government Relations. While at Freddie Mac, she focused on reputational risk and employee development. During the national housing crisis Jennifer developed Customer Experience Homeowner Assistance Certifications and partnered with Congressional Staff and other government offices to resolve complex homeowners’ mortgage issues. Throughout, she helped design the quality standards that Freddie Mac had to communicate to help homeowners through the crisis. Her tenure at Freddie Mac was capped as Learning and Development Program Manager, working with sales and the Single Family teams to curate and ensure solutions for their development.
While working at Aetna and Freddie Mac she received many awards including Customer Excellence Champion and Premier Achievement.
Jennifer received her undergraduate degree from Moody Bible Institute, her Master of Education in Teaching and Learning from Liberty University, and is currently a Ph.D. candidate for a Doctorate in the Philosophy in Education with Organizational Leadership concentration.
Jennifer has worked with many notable clients throughout her experience including:
- Congressional Staff Offices
- Wells Fargo Bank
- Bank of America
- United States Marine Corps
- United States Air Force
- ZOLL Medical
- Whitsons Culinary
Interests & Hobbies
Jennifer lives in San Diego where she enjoys the sunshine and beautiful weather. She enjoys being part of her church community and helping with small group curriculum and training. She also enjoys traveling and serving with non-profit organizations throughout the world. Her most recent trip was to Ethiopia to assist in a training for a designated local community.