Careers at The Brooks Group
Account Manager
Become an Account Manager for The Brooks Group
The Brooks Group, founded in 1977 and multi-time winner of The Triad Business Journal’s “Best Places to Work” awards, is looking for an experienced Account Manager to join our team.
This is an outstanding opportunity for an individual with a track record of success in proactively managing their account base in order to grow revenue, and helping to build and growing a company’s brand identity.
The work environment requires a positive, upbeat, innovative, and energetic attitude. The successful candidate will exude a passion for making a difference in our organization, while demonstrating flexibility, teamwork, and a strong sense of accountability.
The Account Manager will:
- Create and execute an account plan that assists clients in effecting long term cultural change inside of their sales organizations by providing recommendations taking place over weeks, months and ultimately years which involve live and virtual training, assessments, consulting, and other strategic methods of helping clients achieve sales goals.
- Work closely with the marketing team in developing new ways to increase awareness of The Brooks Group’s products within our existing account base to ensure they are aligned and match the opportunities in the marketplace.
- Solicit referrals from existing customers to grow the business.
- Schedule and build quarterly business reviews.
- Develop monthly and annual outreach campaigns to customers to ensure that sales goals are attained.
- Promptly follow up on all inquiries from existing accounts.
- Under the supervision of the Group VP, develop customized sales training, sales management training, and sales assessment recommendations for existing accounts.
- Maintain expert knowledge of The Brooks Group’s products and marketing messaging to effectively and persuasively articulate The Brooks Group’s value proposition in a clear and compelling way.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Develop and deliver sales presentations in both virtual and live settings.
- Travel occasionally to client and prospect locations in order to win and/or support accounts.
- Develop Proposals and Letters of Agreement.
- Exhibit all aspects of The Brooks Group’s client-facing sales training and sales assessment practices in day-to-day selling efforts.
- Update information in Salesforce.com consistently to ensure high quality and usable data.
- Regularly meet and exceed monthly and annual MBO targets.
- Prepare for and attend weekly 1:1 and weekly group sales meetings.
- Debrief leadership on all initiatives, as well as open (and closed) sales opportunities.
- Be available for peer coaching and team selling as necessary.
Skills/Qualifications:
- Customer oriented – responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Relationship building – thrives at building relationships at all levels of an organization, learning about their current issues and needs.
- Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
- Written and oral communication – writes and speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills. Ability to gather and analyze information skillfully.
- Technical skills – comfortable working with current information gathering and outreach technology (e.g. ZoomInfo, Salesforce and Outreach.io), and strives to continuously build knowledge and skills.
- Team oriented – works well as a part of a team, seeing team success as individual success.
- Mindset – takes a long-term view and has a patient, consultative mindset while maintaining an appropriate sense of urgency as the need arises.
- Design – can generate creative solutions and demonstrate attention to detail.
- Dependability – follows instructions, responds to management direction; keeps commitments.
- Initiative – takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Education:
- Bachelor’s degree from a four-year college or university
- 1-3 years working in an Account Management, Customer Service, or Sales role