As Director of Product Development, Shannon leads the strategy and evolution of The Brooks Group’s training solutions. With a deep commitment to measurable results, she ensures every product is grounded in research, aligned to real-world sales challenges, and designed to drive sustained performance improvement for clients. With more than 25 years of experience in training, learning strategy, client success, and performance improvement, Shannon brings a unique blend of corporate L&D insight and global enterprise training expertise to her role.
Career and Education
Shannon’s career began in corporate training within the telecom and real estate industries, where she designed, developed, and delivered instructor-led programs. She quickly expanded her focus to strategic instructional design, learning technology, and enterprise-level training strategy. This transition from corporate L&D to global training and performance improvement gives Shannon a valuable dual perspective, as both a learning leader and a buyer of training solutions, which continues to inform her client-focused product strategy at The Brooks Group.
Before joining The Brooks Group, she has held key leadership roles with globally recognized training and human performance organizations including Dale Carnegie, Miller Heiman Group, and Achieve Global.
Shannon holds a Master of Public Administration Management (MPA) from State University of New York at Brockport, and a Bachelor of Arts (BA) in Public Relations, Communications, and Secondary English Education from the State University of New York at Fredonia.
Interest and Hobbies
Shannon is a proud mom to an amazing teen daughter and a volunteer foster mom to kittens. A native New Yorker, she has embraced Florida’s sunshine, beaches, and evergreen warmth, and enjoys spending time outdoors whenever possible. An avid reader and history buff, she can often be found lost in a novel while floating in the pool. She enjoys cardio boxing and swimming, loves to travel, and treasures time with her family, friends, and pets.
Professional Certifications
- IMPACT Selling® Certification – The Brooks Group
- Brooks Talent Index® Certification – The Brooks Group
- MBTI® Master Practitioner – The Myers-Briggs Company
- FIRO-B® Master Practitioner – The Myers-Briggs Company
- CPI 260® Practitioner – The Myers-Briggs Company
- Advanced Sales & Leadership Development – Dale Carnegie
- Kirkpatrick Principal Learning Evaluator – Kirkpatrick Partners, LLC
- Learning Technology Strategist – Chapman Alliance
- FOCUS Instructor – Franklin Covey
- Instructional Designer / Developer – Langevin Learning Services
- Advanced Technical Trainer – Langevin Learning Services
- Advanced E-Learning Designer – Training Magazine