Sales Operations Manager

 

Become a Sales Operations Manager for The Brooks Group

Department: Sales

Reports to: VP of Sales

Location: Onsite – Greensboro, NC

Employment Type: Full-time

We’re looking for a detail-oriented Sales Operations Manager to keep the engine of our sales organization running. Reporting to the VP of Sales, you’ll provide operational support to the sales team, administering the tools our sellers rely on every day, preparing the documents that move deals forward, and taking non-selling work off sellers’ plates so they can focus on customers and revenue. This is a hands-on execution role ideal for someone who loves organizing systems and data, is deeply comfortable in the Microsoft Office suite, CRM and Sales engagement platforms, and takes pride in making the people around them more productive.

Key Responsibilities:

Deal Execution & Pipeline Support

  • Prepare quotes, proposals, letters of agreement, MSAs, and SOWs accurately and on time.
  • Support the quote-to-close workflow, ensuring clean handoffs and timely turnaround on deal documents.
  • Build and maintain recurring sales reports and dashboards (pipeline, activity, forecast, quota attainment) for the full sales team and the VP of Sales.

Sales Process & Operational Excellence

  • Ensure consistent use of tools across the team (CRM, CPQ, and the broader sales tech stack).
  • Help implement new tools and AI-enabled workflows to increase efficiency and reduce manual work.
  • Maintain CRM hygiene — accurate contact information, correct deal stages, realistic close dates, and reliable deal values — so the team can trust the numbers.
  • Document sales processes and maintain playbooks, SOPs, and how-to guides for consistency.

Internal Coordination & Support

  • Coordinate with sellers on event and prospecting strategies and the resources required to execute them.
  • Partner with Marketing on client outreach and campaign execution.
  • Manage sales content, templates, and collateral so reps can quickly find and use the right materials.
  • Troubleshoot user issues, coordinate with vendors on support tickets, and help onboard new sales hires into all systems and tools.

Tools & Technology

  • Proficient using and administering CRM — e.g., HubSpot or Salesforce
  • Reporting & analytics — e.g., Excel and/or Google Sheets for building reports, dashboards, and analysis (pivot tables, formulas, and charts).
  • Sales engagement / outreach — e.g., Outreach, Apollo, or HubSpot Sequences for managing cadences, email sequencing, and call logging.
  • Proposals, quotes & e-signature — e.g., DocuSign, or DealHub for generating and executing quotes, proposals, and agreements.

Preferred Qualifications

  • 3–6 years in sales operations, revenue operations, or deal desk, ideally in a B2B services, consulting, or training environment.
  • Hands-on experience with CPQ / proposal tooling (DealHub or comparable) and a modern CRM (HubSpot, Salesforce, or similar).
  • Comfort with conversation-intelligence and sales-engagement tools (Gong, Apollo, LinkedIn, etc..).
  • Strong command of contract documents, proposals, SOWs, MSAs, LOAs — and the discipline to keep approvals and pricing clean.
  • Exceptional organization and follow-through; you close loops without being asked.
  • A service-oriented temperament. Reliable under pressure.
  • Holds high standards for quality and produces careful, thorough, well-documented work
  • Strong listening and a calm, supportive presence that builds trust
  • Hands-on experience with AI-powered GTM tools across prospecting, enrichment, outreach, and CRM workflows.

 

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