Careers at The Brooks Group
IT and Operations Associate
Become an IT and Operations Associate for The Brooks Group
The Brooks Group, founded in 1977 and multi-time winner of The Triad Business Journal’s “Best Places to Work” awards, is looking for a motivated IT/Operations specialist to join our team.
This is an outstanding opportunity for an individual with a track record of success in supporting sustainable revenue growth through Information Technology and operations excellence.
The work environment requires a positive, upbeat, innovative, and energetic attitude. The successful candidate will exude a passion for making a difference in our organization, while demonstrating flexibility, teamwork, and a strong sense of accountability.
The IT and Operations Associate will perform three primary functions:
1. Information Technology:
- Act as primary point of contact for TBG’s IT provider
- Act as a support resource and liaison to TBG’s IT provider to handle any employee or contractor IT issues
- Serve on and Administer TBG’s Information Security Committee
- Support and train on company-wide compliance with TBG’s Information Security Program, including both full-time and contract employees
- Maintain inventory of all IT equipment in accordance with TBG policy
- Maintain all audio/video equipment on site and ensure its proper operation and update
- Manage company-wide passwords
- Platform subscription and user management of the following:
- Box.com
- TBG Corporate Zoom.com Accounts (including Zoom Phone)
- Slack
- Nordpass
- Handle TBG’s FedEx and UPS accounts
- Outlook and Calendars. This includes:
- Managing scheduling for all conference/meeting rooms
- Ensuring that TBG’s Office Calendar is up to date with all pertinent events/holidays/etc.
- Manage IT equipment vendor relationships
2. Operations:
- Act as primary liaison with the management and maintenance staff of our 301 N Elm St. location. This includes Managing the storage room, keys and fobs for all personnel, and submitting first floor conference room requests and special maintenance requests
- Manage all office vendor and supplier relationships, including:
- Caterers and coffee vendors
- Office supply and A/V equipment vendors
- Copier/electrical/plumbing/appliance maintenance vendors
- Dry cleaners/janitorial vendors
- Others as needed
- Manage and maintain all office assets in proper working condition. This includes furniture, whiteboards, easels, lights, printers, heaters, fans, etc.
- Ensure that all office spaces are always clean and presentable, with emphasis on public areas (training room, conference rooms, kitchen, lobby, etc.)
- Ensure adequate inventory of office supplies. This includes paper, pens, markers, copier paper, shipping supplies, kitchen supplies, cleaning supplies, and any other requested items
- Assist the HR Director/Leadership with:
- Onboarding
- Annual holiday calendar and adding dates to Outlook calendars
- Company training events (Second Friday, Monday Huddle) and adding them to Outlook calendars
- Administration/scheduling of company perks (game lunches/parties/offsite events/etc.)
- Travel scheduling (as requested by CEO)
- TBG Board of Directors meeting scheduling/setup/management
- Other tasks as required
- Assist Project Management Team with:
- Management and administration of on-site events (Opens/guest meetings/etc.)
- Any shipping needs (FedEx/UPS/USPS)
3. Virtual Program Producer management:
- Assist HR in selection of Producers
- Manage onboarding, training, seating, and time sheets for all Producers
- Work with Project Managers to schedule Producers as needed
- Ensure that all Producers perform up to TBG standards on all sessions
Skills/Qualifications:
- At least one year of experience managing IT functions
- Time management skills and the ability to meet deadlines
- Verbal and written communication skills
- Proactivity and self-direction
- Strong interpersonal skills
- Effective problem-solving skills
- Teamwork and collaboration
Education:
- Degree from a four-year university or equivalent work experience (information technology degree preferred)