How to Handle Difficult Conversations with Customers

Difficult conversations with customers are a fact of life for salespeople. Concerns about logistics, delays, pricing, or other issues can arise at any time in the sales process.

How your sales team handles these conversations can mean the difference between building a stronger relationship or losing an account.

In this webinar, you’ll learn strategies to help your team confidently navigate challenging conversations.

You’ll learn: 

• Equip your team with the skills to address customer concerns with confidence
• Coach your sales team through the toughest negotiations
• Anticipate and reduce objections with consultative questioning
• Learn techniques to build and maintain trust, rapport, and credibility

Webinar speakers: