The Brooks Group's Privacy Policy 

What information do we collect?

1.1 As a visitor to The Brooks Group’s website, you can engage in many activities without providing any Personal Information. The Brooks Group’s website collects information from you when you choose to fill out a form, subscribe to our blog, subscribe to our free sales newsletter, subscribe to our free sales management newsletter, place an order, or respond to a survey. The Brooks Group also collects anonymous information using Cookies. (See 4.1)

1.2 When ordering from, or completing a form on our site, you may be asked to enter certain Personal Information including, but not limited to, your name, phone and fax numbers, address and email address; and billing information such as the number, expiration date, card type and billing address of your credit card; demographic information such as your job title, job description and company name, industry and company type.

1.3 Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

What do we use your information for?

2.1 Any of the information we collect from you may be used by us in one or more of the following ways:

  • To personalize your experience;
  • To improve our website;
  • To improve customer service;
  • To process transactions in which you choose to engage;
  • To administer a content, promotion, survey or other site feature;
  • To send you requested product or service information;
  • To send periodic emails.

2.2 If at anytime you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. You may also contact us at privacy@thebrooksgroup.com to request removal.

2.3 Information, whether public or private, submitted for the purpose of making a purchase will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Updating Your Personal Information and Privacy Preferences

3.1 Upon request The Brooks Group will provide you with information about whether we hold or process any of your personal information. To request this information, please contact us at privacy@thebrooksgroup.com.

3.2 You have the right to access and correct or delete your Personal Information and privacy preferences at any time. This may be accomplished by contacting us at privacy@thebrooksgroup.com and requesting to view and make changes to your Personal Information.

How do we protect your information?

4.1 We implement a variety of security measure to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

4.2 We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access right to such systems and are required to keep the information confidential.

Do we use cookies?

5.1 Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables sites or service providers’ systems to recognize your browser and capture and remember certain information.

5.2 We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

5.3 If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. Information about turning off cookies can be found in your browser’s “help” section. You can still place orders or request information from us over the telephone or in person.

5.4 We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contact privacy@thebrooksgroup.com.

Data Retention

6.1 We will retain your Personal Information for as long as you maintain an account or as otherwise necessary to provide you the services. We will also retain your Personal Information as necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

6.2 Where we no longer need to process your Personal Information for the purposes set out in this Privacy Policy, we will delete your Personal Information from our systems.

6.3 Where permissible, we will also delete your Personal Information upon your request by contacting us at privacy@thebrooksgroup.com.

Do we disclose any information to outside parties?

7.1 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

8.1 Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

9.1 We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

10.1 This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

11.1 By using our site, you consent to our online privacy policy.

Changes to our privacy policy

12.1 If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last modified on May 24, 2018.

Contacting Us

13.1 If there are any questions regarding this privacy policy you may contact us using the information below.

The Brooks Group
Attn: Data Protection Officer
privacy@thebrooksgroup.com

301 N. Elm Street, Suite 900
Greensboro, NC 27401
United States of America

www.brooksgroup.com
+1 (336) 282-6303