Program Manager

Essential Duties/Responsibilities

Calendar and Priority Management

• Create a plan using an established implementation process for each client program, with clear milestones, responsibilities, and deadlines.
• Lead kickoff meetings and guide clients through program preparation, explaining what information and decisions are needed at each step.
• Coordinate clear, timely communication among clients, facilitators, internal teams, and vendors, and follow through on commitments.
• Manage several programs at once in a fast-paced environment; track progress, update project records, and communicate changes promptly.
• Anticipate and resolve scheduling, delivery, and client concerns; involve the right people when an issue needs additional support.
• Coordinate facilitator schedules, travel, and program milestones.
• Confirm practical details with clients and venues, including agendas, participant lists, room setup, audiovisual equipment, shipping, and international travel documentation when needed.
• Coordinate with the printing partner and other vendors to produce and deliver training materials on schedule.

Qualifications

• Clear written and verbal communication skills and confidence working with clients and colleagues at all levels.
• Strong organization, attention to detail, and sound judgment when solving problems and managing competing deadlines.
• Ability to work independently and collaborate across teams, adapt quickly to changing needs, and use Microsoft Office effectively.
• Experience with Monday.com or other project management software.

Education/Experience

• Bachelor’s degree preferred.
• Three years of program/project management or client-facing experience in professional services.