In this morning's Wall Street Journal, NBC Universal CEO Jeff Zucker, was asked how long he expected to keep his job after the proposed Comcast takeover. He responded by saying, "Nobody is entitled to any job."
At first I wanted to disagree with him (what about a self-employed entrepreneur?). But, you know, I think he's right.
There's a great book by Dr. Tony Alessandra, Frank Sarr, and Pamela Larsen Truax called Performance Counts And Accountability Pays! The title -- by itself -- is applicable to what Zucker was saying. He was right because, in order to keep a job, everyone must perform and be accountable for their performance.
Performance is the act or process of carrying out some task.
Accountability is taking responsibility for the results. Whatever they are.
And, with that in mind, Zucker's right on! Even a self-employed entrepreneur owes her next paycheck to superior performance for her clients. Entitlement is a dangerous threat to anyone. And it's one of the quickest ways to sure-fire failure.
Perhaps nowhere is the concept that Performance Counts and Accountability Pays more true than in sales. The secret is hiring only superior performers for your team. And the best way to do that? Assessments. Period.