The Most Powerful “Word” in Sales Negotiation

June 29, 2010

The most powerful word you can learn in any sales negotiation training program is this: “___.” That’s right! Say nothing. Nada. Zilch. Zero.

Silence!

When a prospect says, for example, “You’re price is WAAY too high.”

Respond with, “___.”

You might feel awkward. But your prospect will have to say something. And that means they’ll tell you why they think it’s too high. That’s what you’re after, isn’t it? There must be a reason for saying your price is too high. And, if you’re quiet, they’ll have to tell you what their reason is. Then, you can address their objection. Okay, if you’re not comfortable with silence, you might also simply respond with, “Why do you say that?” You’ll get the same result: They’ll tell you why they think it’s too high. This is just one of the negotiation strategies and tactics contained in the Sales Negotiation Training.

Written By

Russ Sharer

Russ Sharer is a Chief Sales Officer at The Brooks Group. Russ combines his 30+ years in B2B Sales and Marketing with his in-depth facilitation experience to connect the dots for program participants with a practical, “easy-to-learn” approach.
Written By

Russ Sharer

Russ Sharer is a Chief Sales Officer at The Brooks Group. Russ combines his 30+ years in B2B Sales and Marketing with his in-depth facilitation experience to connect the dots for program participants with a practical, “easy-to-learn” approach.

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