Careers at The Brooks Group
Account Manager Opportunity
Become an Account Manager for The Brooks Group, a Global Leader in Sustainable Sales Force Transformation
This is an outstanding opportunity for an individual who can consistently maintain and grow his or her client base, adapt to dynamic client demands, live up to commitments, and interact with clients and team members to propose and develop customized training initiatives for business-to-business sales teams.
The work environment requires a positive, upbeat, innovative, and energetic attitude. The successful candidate will exude a passion for making a difference in our client organizations, while demonstrating flexibility, teamwork and a strong sense of accountability.
What makes The Brooks Group a great place to work?
Five-time winner of the Triad Business Journal’s “Best Places to Work” awards
Named as a “Best Employer in North Carolina” by Best Companies Group
Recipient of the “Happiest Company Award” by TINYpulse
Named to “Fast 50” list (50 fastest growing privately held companies) by the Triad Business Journal
The Account Manager will:
Assist clients in effecting long term cultural change inside of their sales organizations by providing recommendations taking place over weeks, months and ultimately years which involve live and virtual training, assessments, consulting and other strategic methods of helping clients achieve sales goals.
Work closely with the marketing team in developing new ways to increase awareness of The Brooks Group’s products within our existing account base to ensure they are aligned and match the opportunities in the marketplace.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Solicit referrals from existing customers in order to grow the business.
Develop weekly, monthly, and annual outreach campaigns to customers to ensure that sales goals are attained.
Promptly follow up on all inquiries from existing accounts.
Develop customized sales training, sales management training and sales assessment recommendations for existing accounts.
Maintain expert knowledge of The Brooks Group’s products and marketing messaging to effectively and persuasively articulate The Brooks Group’s value proposition in a clear and compelling way.
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Develop and deliver sales presentations in both virtual and live settings.
Travel occasionally to client and prospect locations in order to win and/or support accounts.
Develop Proposals and Letters of Agreement.
Exhibit all aspects of The Brooks Group’s client-facing sales training, sales management training and sales assessment practices in day-to-day selling efforts.
Work with Instructional Designers, Facilitators, Talent Management Consultants and Project Managers as necessary to ensure client needs and objectives are met in a timely and satisfactory manner.
Update all information in Salesforce.com consistently to ensure high quality and usable data.
Regularly meet and exceed monthly and annual sales targets.
Prepare for and attend weekly 1:1 and weekly group sales meetings.
Debrief leadership on all initiatives, as well as open (and closed) sales opportunities.
Be available for peer coaching and team selling as necessary.
Mindset - a long term view and patient, consultative mindset while maintaining an appropriate sense of urgency as the need arises
Experience – a minimum of three years’ experience in account management, preferably in a complex sales environment selling an intangible product/service
Design – generate creative solutions; demonstrate attention to detail
Problem solving – gather and analyze information skillfully
Technical skills – comfortable working with current information gathering and outreach technology (e.g. Zoominfo, Salesforce and Outreach.io), and strives to continuously build knowledge and skills
Customer service – responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance
Oral communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills
Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans
Dependability – follows instructions, responds to management direction; keeps commitments
Initiative – takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offer help when needed
Innovation – displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas
Education and Experience:
Bachelor’s degree from a four-year college or university required
Minimum 3 years in an account management role