I work with a company located in Irvine, CA. We market for commercial insurance brokers around the nation and generate leads and do appt setting. I have a hard time distinguishing myself from every other sales call. Any Ideas on how I can make an impression with the decision makers? On average I have...

What do you do when you're in the middle of a sales call and your prospect says, "I've heard some bad things about your customer service." How do you go about handling this issue?